Free Battery Replacement Program for STT Power Supplies

Li-ion Battery Safety Precautions (pdf) Battery Recall Letter (pdf) Register your battery online

Last Updated January 8, 2010

Sunrise Telecom has determined that STT power supplies using old Li-ION battery packs may fail unexpectedly, posing a safety risk from failure to fire hazard. This battery replacement program has been announced on the following dates:

• February 9, 2009
• June 1, 2009

The following STT power supplies qualify for a free battery pack replacement: STT-1505, STT-1505A and STT-1525; shipped before March 2008.

Sunrise Telecom has been voluntarily replacing the affected batteries and has initiated a worldwide exchange program to provide eligible customers with a new replacement battery, at no cost. We took this action as part of our commitment to provide the highest quality of service to our customers. We have proactively notified our customers about this issue and are replacing all affected battery packs, free of charge, independent of the warranty status of the product.

Sunrise Telecom recommends that affected batteries be removed from the product immediately, properly disposed according to local regulation, register to this replacement program, and that the STT be used on AC power only, until the replacement battery is received.

At Sunrise Telecom, our customers' safety is our highest priority. We thank you for your understanding.

Free STT Battery Replacement Program Sign Up

Register online to get your free battery replacement at http://www.sunrisetelecom.com/support/stt_battery_recall.php.

The information provided will only be used to provide the appropriate instructions and notify you to arrange its replacement and/or delivery. Replacements are being processed in the order registrations are received.

Customer Service Contact Information

SUNRISE TELECOM INCORPORATED
302 Enzo Dr., San Jose, CA 95138, USA
support@sunrisetelecom.com
+1 (800) 701-5208 / +1 (408) 360-2200

To identify and contact our local representative please visit:
http://www.sunrisetelecom.com/sales/reps.php

Frequently Asked Questions (FAQ):

1. Which products are included in this program?
   The following STT power supplies are part of this battery replacement program:
   • STT-1505
   • STT-1505A
   • STT-1525
   Whether they are attached to an instrument or not, their Li-ION battery packs MUST be removed immediately and disposed of properly, according to local regulations.
2. Where do I find the model and serial numbers of the power supply on my STT system?
   
   
   
3. Are there any immediate actions I should take if my equipment is affected by this recall?
   Yes. You should immediately cease all use of affected products. They should be unplugged from AC power now. Contact us and follow the recall instructions that apply to the particular model you have.
4. My system has an STT-1505 or 1505A, what should I do?
   Please register online, contact our local representative http://www.sunrisetelecom.com/sales/reps.php or contact Customer Service at support@sunrisetelecom.com or +1 (800) 701-5208 / +1 (408) 360-2200 for instructions.
5. Can I send the power supply back to the factory to get the battery removed?
   There are several regulations with regards the transportation of Li-Ion batteries that prevent us from issuing a return of merchandize authorization (RMA). Please register your product for the replacement program and we will get back to you to address your specific case.
6. My system has an STT-1525, what should I do?
   This power supply module is fitted with a field removable Li-ION battery pack which MUST be removed immediately and disposed of properly (recycled), according to local regulations. Please register online or contact us to provide you with the appropriate procedure.
7. My system has an STT-1501 power supply, what should I do?
   No action is required
8. My system has an STT-1521 power supply, what should I do?
   No Action is required
9. I have a spare STT-1505 (1505A or 1525) module that I’m not using. Do I have to follow the procedure?
   Yes. These power supply modules are fitted with Li-ION battery packs which MUST be removed immediately and disposed off properly, according to local regulations. Please register them to our free replacement program.
10. I always use my STT system plugged to AC (seldom use it on battery), do I have to get the battery removed anyways?
    Yes. These power supply module are fitted with Li-ION battery pack which MUST be removed immediately and disposed of properly, according to local regulations. Please register online or contact us to provide you with the appropriate procedure.
11. Will the STT run without its battery?
    Battery packs are meant to be a backup power source for uninterrupted operation. Once the battery is properly removed, the STT can be used on AC power only without any problem.
12. What should I do with the battery once removed from the instrument?
    Once the battery pack is removed from the STT-1525, it should be disposed of immediately, following all applicable local regulations for Li-ION batteries. DO NOT throw it into the garbage or recyclable bin. Should you have any questions about disposing the battery packs properly, please contact us at support@sunrisetelecom.com or +1 (800) 701-5208 / +1 (408) 360-2200.
13. Where do I send the battery pack after it is removed?
    Li-ION batteries need to be recycled locally as transportation restrictions may apply. Once the battery pack is removed from the STT-1525 it should be disposed of immediately, following all applicable local regulations for Li-ION batteries. DO NOT throw it into the garbage or recyclable bin. Should you have any questions about disposing the battery packs properly, please contact us at support@sunrisetelecom.com or +1 (800) 701-5208 / +1 (408) 360-2200.
14. Why is Sunrise Telecom offering free replacements?
    Sunrise Telecom has determined that STT power supplies using certain Li-ION battery packs may fail unexpectedly, posing a safety risk.
15. If I have questions about this recall, whom can I contact?
    Please contact us at support@sunrisetelecom.com or +1 (800) 701-5208 / +1 (408) 360-2200. You can also get in touch with our local representative [http://www.sunrisetelecom.com/sales/reps.php]
16. Where can I get more up to date information about the recall?
    Please contact us at support@sunrisetelecom.com or +1 (800) 701-5208 / +1 (408) 360-2200.
    To identify our local representative please visit: http://www.sunrisetelecom.com/sales/reps.php
    You can also visit http://www.sunrisetelecom.com/support/alert.php for regular updates.
17. When should I expect the new batteries be available?
    Replacement battery packs are currently available for immediate delivery. You MUST register your STT Power Supply following the procedures indicated on this page and we will contact you to coordinate the replacement or delivery of the new battery pack.
18. Where can I find more information about Li-ion battery packs safety and precautions?
    More information can be found in the following document: Li-ion Battery Safety Precautions.
19. Can I continue to use my current battery as a backup?
    No. To reduce the likelihood that a battery failure could cause damage, Sunrise Telecom strongly encourages all customers to immediately cease use of old batteries and contact our Customer Service center.
20. What should I do if I have a battery that shows signs of overheating?
    If your battery shows signs of overheating, such as discoloration, deformity or leak, stop using the battery immediately and contact our Customer Service center..
21. I've never had any problems with my battery. Should I have it replaced?
    If your battery pack or power supply has been identified as part of the replacement program, in the interest of safety, it MUST be replaced. You must contact our Customer Service center to register in the replacement program and receive the appropriate instructions.
22. Are the new Batteries UN certified?
    Yes, the new STT Li-ion (secondary) battery packs include the latest safety features (construction and electronic monitoring) and have been tested according to UN38.3 and CE, complying with current safety and air transportation regulations. STT-1525’s battery packs (SA182) are marked as Class 9 due to its high capacity (Watt-hours).
23. My STT is out of warranty, can I still apply for a new battery pack?
    Yes, the free replacement program is extended to all STT power supplies, regardless of their warranty status.
24. Is this offer still valid?
    Yes, the free STT Battery replacement program is still valid. Please register online to get your free battery replacement at http://www.sunrisetelecom.com/support/stt_battery_recall.php.

Customer Service Contact Information

SUNRISE TELECOM INCORPORATED
302 Enzo Dr., San Jose, CA 95138, USA
support@sunrisetelecom.com
+1 (800) 701-5208 / +1 (408) 360-2200