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You will find a rich set of resources in this page for downloading updated firmware, and software. If you still need more help beyond what this page can provide you, click here to contact our support specialists.

AT Series Product Updates (Users Only) for Headend Test & Monitoring Products

The following software/firmware updates are for Users only. Please click here to complete the survey form and provide us your product serial number for a password.

• Software Applications: WinCom, WinRemote, WinQAM, realWORX
• Firmware Updates for: AT1600M, AT2000R/RQ/HE/HM/HQ/HMQ, AT2500R/RQ/RQv/HM/HMQ
• User's Manuals
  • AT2000R/RQ/HE/HQ User's Manual (pdf, 3MB)
  • AT2000HM/HMQ User's Manual (pdf, 2.5MB)
  • AT2500R/RQ/RQv User's Manual (pdf, 4.0MB)
  • AT2500HM/HMQ User's Manual (pdf, 1.4MB)
  • AT1600M User's Manual (pdf, 480KB)
  • WinCom User's Manual (pdf, 920KB)
  • WinCom II User's Manual (pdf, 2.2MB)
  • WinRemote User's Manual (pdf, 2MB)
  • WinRemote II User's Manual (pdf, 3.8MB)
  • WinQAM User's Manual (pdf, 3.4MB)
  • realWORX (Version 1.00) User's Manual (pdf, 4.5MB)
  • realWORX (Version 2.00) User's Manual (pdf, 14MB)

CM Series Product Updates (Users only) for Installation & Services Products

• CM500 Firmware and PCIP Software Update
• CM1000 Firmware and PC-IP Software Update
• PCIP Software Setup Guide (pdf, 330KB)
• PCIP Software Registration
• CM100IP Firmware Update
• CM250IP Firmware Update
• CR1200/CR1200R Firmware Upgrade
• CR1200R Windows™ Remote Software Request Form
• PC1000 Software Registration
• realMOS Registration
• realMOS Server Software Download (download installation instructions & manual below)
• User's Manuals
  • CE4000 User Manual (pdf, 1.6MB)
  • CM1000 User Manual (pdf, 8MB)
  • CM500 User Manual (pdf, 6.6MB)
  • LP100 User Manual (pdf, 1MB)
  • PC-IP Software Manual (pdf, 2.3MB)
  • PC1000 Software Manual (pdf, 1.4MB)
  • VoIP Manual Addendum (pdf, 82KB)
  • realMOS Server Installation & Operation Manual Addendum (pdf, 260KB)

Product Updates for Network Maintenance Products

• Note: Firware/Software of these products are not user upgradeable
• User's Manuals
  • N1776A User's Manual (pdf, 5.5MB)
  • 3010H User's Manual (pdf, 4.4MB)
  • 3010R User's Manual (pdf, 4MB)
  • 3010B User's Manual (pdf, 4.6MB)
  • 2010B User's Manual (pdf, 3.2MB)